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FAQ

QIs it possible to repeat the lessons?
A

If the course duration has not expired, it is possible to repeat the lessons.

However, this may vary depending on the course, so please contact the respective administrator for more information.

QIs it possible to extend the course duration?
A

You can extend the course duration by clicking the "Extend" button in the "My Classroom" section under the ongoing course.

Please note that it may vary depending on the course, so please contact the respective administrator for more information.

QIs it possible to pause the course during enrollment?
A

It is not possible to pause the course within the system. If you need to pause the course, please contact the administrator for further assistance.

QIs it possible to change the course start date?
A

The course starts from the day the payment is completed.

Please note that it may vary depending on the course.

QIs it possible to download the textbooks?
A

If the course includes course materials, such as lecture slides or handouts, you can download them.

Please check the "Course Materials" section in the course classroom under the lecture outline.

QHow long does it take for textbook delivery?
A

After payment is completed, textbooks can typically be received within 1-2 business days. However, delivery times may vary depending on the circumstances of the courier service.

QIs there any notification service to inform about the course start date?
A

Currently, notification functionality is not supported.

QIs it possible to take the courses from abroad?
A

Yes, it is possible. However, depending on the internet environment in the country where you reside, you may experience difficulties in watching the courses.

QI would like to cancel a refund.
A

As the refund process may already be in progress, please contact our chatbot or use the 1:1 inquiry system to get in touch with us.

QError occurs when making a credit card payment.
A

Payment errors can occur under the following circumstances:

 

  1. 1. Exceeding the credit card limit.
  2. 2. Incorrect input of payment information.
  3. 3. Payment timeout.
  4. 4. Failure to install security software.
  5.  

After checking these four factors and if the issue persists, please contact the respective card issuer.

(It would be helpful if you could provide a screenshot of the error screen.)